This article is a comparison of notable issue tracking systems used primarily for help desks and service desks rather than for bug tracking or project management.
More information System, Creator ...
| System |
Creator |
License |
Implementation language(s) |
Back end |
Launch Date |
|---|
| Faveo Helpdesk |
Ladybird Web Solution |
Proprietary |
PHP |
MySQL |
2015 |
| GLPI |
INDEPNET |
GPL |
PHP |
MySQL |
2003 |
| HEAT |
FrontRange Solutions |
Proprietary |
.NET |
Microsoft SQL Server, Oracle |
1990 |
| Jira Service Management |
Atlassian |
Proprietary, Free for non-commercial use; hosted & on-premises |
Java |
MySQL, PostgreSQL, Oracle, Microsoft SQL Server |
2003 |
| OTRS |
OTRS |
Proprietary |
Perl |
MySQL, PostgreSQL, Oracle, Microsoft SQL Server |
2001 |
| osTicket |
osTicket |
GPL |
PHP |
MySQL |
2003 |
| Znuny |
Znuny GmbH |
GPL-3.0 |
Perl |
MySQL, PostgreSQL, Oracle, Microsoft SQL Server |
2021 |
| Request Tracker |
Best Practical Solutions, LLC |
GPL |
Perl |
MySQL, PostgreSQL, Oracle |
1999-10-13 |
| Roundup |
Roundup-Team |
MIT, Zope |
Python |
MySQL, PostgreSQL, SQLite, Berkeley DB |
2001-08-18 |
| Spiceworks |
Spiceworks IT Software |
Proprietary; free for use |
Ruby |
sqlite |
2006 |
| Supportworks |
Hornbill Systems |
Proprietary |
Visual C++ and PHP |
Microsoft SQL Server, MySQL, Oracle, Sybase |
1994 |
| SysAid |
SysAid Technologies |
Proprietary |
Java, C# |
MySQL, Derby, Oracle, Microsoft SQL Server |
2002 |
| Tracker |
Automation Centre |
Proprietary |
Groupware, requires Lotus Notes |
IBM Lotus Domino |
2001 |
| TrackerSuite.Net |
Automation Centre |
Proprietary |
C# |
Microsoft SQL Server |
2006 |
| Trac |
Edgewall Software |
BSD-3-Clause |
Python |
MySQL, PostgreSQL |
2004 |
| Zammad |
Zammad GmbH |
AGPL v3 |
Ruby |
MySQL, PostgreSQL |
2016 |
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