Vertex (company)

For other companies called "Vertex", see Vertex (disambiguation) § Businesses.

Vertex is a call centre operator that also offers a variety of other business process outsourcing (BPO) and customer management outsourcing services.^[1][2]

VERTEX

Company type	Limited Company
Industry	Utilities, call centers
Founded	1996
Headquarters	London, UK
Key people	Andrew Jornod, CEO, Vertex North America (Utilities)
Products	Business Process Outsourcing, Customer Management Outsourcing

Originally the back office service function inside UK utility company United Utilities, Vertex was spun out as a separate company in 1996.^[3] In 2007, United Utilities sold Vertex to a consortium of investors (Oak Hill Capital,^[4] GenNx360, Knox Lawrence International) for £217m.^[5]

Vertex services include:

• Business process outsourcing
• Customer Management
• Finance & Accounting
• HR Outsourcing
• Software
• Offshoring
• Debt Management
• Telecom