handle time

English

Noun

handle time (countable and uncountable, plural handle times)

1. (business) The duration of a telephone call from a customer to a business (used as a customer service cost metric).
   • 1991, Mobius: The Journal of the Society of Consumer Affairs (page 25)

     Telephone staff workload is calculated by multiplying the number of forecast calls for an hour by the handle time for an average call.

See also

• dwell time