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服务

维基百科,自由的百科全书

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服务,意思是指履行职务,为他人做事,并使他人从中受益的一种有偿或无偿的活动,不以实物形式而以劳动的形式满足他人某种特殊需要。其它一般西洋地区的这句话是个经济用语,涵盖所有在买卖过程后不会有物品留下,提供其效用来满足客户的这类无形产业。这也就是英国经济学家Colin Grant Clark所提到“斐帝-克拉克法则”中所谓的“第三产业”。

中文里自古服务这句话就是为其他人提供的劳动,例如《论语》为政篇中“有事,弟子服其劳,有酒食,先生馔。”不过在现代社会中,服务的涵义越来越广泛,以产品和服务来做个区别来说,产品是属于有形的财产,从原物料去生产创造这些产品的行业统称为制造业,是个有形可以被保存的财产,一般在分类里是属于“第二产业”;但用产品制成后,利用这些产品去赚取利益,所提供的这类服务性职业,就是属于无形的财产。

商品与劳务的光谱
商品与劳务的光谱

马克思在资本论里面认为:服务是使财货的使用价值得到发挥。它是劳动的一部分。

参见

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服务
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