Canned response
Predetermined responses to common questions / From Wikipedia, the free encyclopedia
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Canned responses are predetermined responses to common questions.
In fields such as technical support, canned responses to frequently asked questions may be an effective solution for both the customer and the technical adviser, as they offer the possibility to provide a quick answer to common inquiries while requiring little human intervention.[1]
Improperly used, canned responses can prove frustrating to users by providing inadequate answers.[2]