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ClickSoftware
American technology company From Wikipedia, the free encyclopedia
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ClickSoftware was an American technology company providing field service management software. The company existed from 1997 until being acquired by Salesforce in 2019.[1]
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History
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As company
ClickSoftware, founded in 1997 by former professor and consultant Moshe BenBassat in Givat Shmuel, Israel,[2] and was previously known as ClickService Software and IET–Intelligent Electronics.[3][4][5]The company went public on NASDAQ in 2000, during the peak of the dot-com boom.[6]
At the 2008 Beijing Olympics, the company managed the coordination of hundreds of telecom technicians.[7][8]
In 2014, ClickSoftware acquired Xora Inc., a cloud-based mobile workforce management company.[9]
On April 30, 2015, ClickSoftware announced signing a definitive agreement to be acquired by private funds managed by Francisco Partners Management L.P., a technology-focused private equity firm, in an all-cash transaction valued at approximately $438 million.[10][11]On October 1, 2015, Tom Heiser was appointed CEO, replacing Paul Ilse.[12]
In 2018, former Autotask CEO Mark Cattini joined ClickSoftware as CEO,[13] followed by previous Autotask co-workers Elmer Lai who joined ClickSoftware as CFO and Patrick Burns who joined as Senior Vice President of Product Management.[14]
On August 7, 2019, Salesforce announced an agreement to acquire ClickSoftware.[1]
As software
In 2013 ClickSoftware successfully integrated its software with the native Salesforce platform, making its products available on the Salesforce AppExchange.[15]
Street level routing is used in ClickSoftware and gives service organizations "eyes" on how to best direct field technicians from job to job taking into consideration the exact mapping of the road.[16]
Acquisitions
Acquisition of Xora
On March 5, 2014, it was announced that ClickSoftware would acquire Xora Inc., based in Mountain View, California, which provides software-as-a-service (SaaS) solutions[buzzword] for companies whose success depends on the productivity and efficiency of 'always mobile' workers. The acquisition was for approximately $15 million, including all working capital and net cash adjustments.[20]
See also
References
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