Commission for Complaints for Telecom-television Services

The Commission for Complaints for Telecom-television Services (CCTS; French: Commission des plaintes relatives aux services de télécom-télévision, CPRST) is Canada's national, independent and industry-funded organization created to resolve telecommunication and television service complaints from consumers and small business customers fairly and free of charge.^[3]

Commission for Complaints for Telecom-television Services

Commission des plaintes relatives aux services de télécom-télévision
Non-government Agency overview
Formed	2007 (2007)
Jurisdiction	Non-governmental Agency
Headquarters	Ottawa, Ontario, Canada[1]
Minister responsible	Pascale St-Onge, Minister of Canadian Heritage[2]
Non-government Agency executive	Howard Maker, Commissioner
Parent department	Canadian Heritage
Website	www.ccts-cprst.ca

The CCTS was established in 2007^[4] by the Canadian Radio-television and Telecommunications Commission, Canada's telecommunications and broadcasting regulator.^[5] All telecommunication and licensed television service providers must participate in the CCTS' complaint resolution process.^[6]

The CCTS' mission is to provide impartial, fair, and effective complaint resolution services, data, and insights to telecommunications and television consumers and service providers.^[7]

In 2023-24, the CCTS responded to a 38% increase in complaints. More than 17,000 were billing-related issues, up 52% from the previous year, when billing accounted for 39% of all issues raised. Top billing issues included unexpected charges, unexpected price increases, and failure to provide promised credits or refunds.^[8]