EGain

eGain Corporation builds and sells AI knowledge SaaS products for service and support. Headquartered in Sunnyvale, California, eGain provides applications for customer self-service, contact centers, and employee service.

eGain Corporation

Formerly	eGain Communications Corporation
Company type	Public
Traded as	Nasdaq: EGAN Russell 2000 Component
Founded	1997; 28 years ago (1997)
Founder	Ashutosh Roy[1] Gunjan Sinha[2]
Headquarters	Sunnyvale, California , United States
Revenue	$93 million (2024)[3]
Website	www.egain.com

History

eGain Corporation was founded as eGain Communications Corporation by Ashutosh Roy and Gunjan Sinha in late 1997.^[4][5] At the time, they both were part of WhoWhere?, an Internet search company they founded which was purchased by Lycos in 1998.^[6] Prior to the purchase by Lycos, Roy served as the company's CEO and chairman and Sinha served as its president.^[5]

eGain filed for its initial public offering with the Securities and Exchange Commission in July 1999.^[7] At the time of filing, it employed 114 people with plans to trade on the NASDAQ.^[7] The company's stock began trading on the NASDAQ in September of that same year, going from $12 to $23 per share within its first few days of trading.^[8] eGain filed for a secondary offering of common stock in February 2013.^[9]

eGain bought Inference Corporation, Novato, California in March, 2000.^[10][11]

The company changed its name from eGain Communications Corporation to eGain Corporation in November 2012.^[12] eGain acquired Exony Limited, a multichannel analytics and contact center management company, in August 2014.^[13]

Products and services

The eGain suite comprises an agent and three hubs: AI Agent, AI Knowledge Hub, Conversation Hub, and Analytics Hub. The AI Agent offers conversational guidance to customers, agents, and employees. The AI Knowledge Hub eliminates content silos, enabling businesses to create, curate, and publish trusted answers by orchestrating AI and experts. The Conversation Hub helps businesses to deliver personalized omnichannel service to customers. The Analytics Hub helps businesses measure, manage, and optimize their omnichannel service operations and contact centers at scale.