Expert Global Solutions

Founded in 2012, Expert Global Solutions, Inc. (EGS, formerly NCO Group), based in Plano, Texas,^[3] was a privately owned business process outsourcing company. It is a holding company for NCO Group and APAC Customer Services, Inc. (APAC), providers of business process outsourcing services.^[4] NCO provides accounts receivable management (ARM) services, and APAC provides customer relationship management (CRM) services.^[5] EGS has over 100 locations with more than 42,000 employees. EGS was previously owned by One Equity Partners (OEP), the private investment arm of JP Morgan Chase & Co.^[6]

Expert Global Solutions, Inc. (EGS)

Company type	Private
Industry	Business Process Outsourcing Accounts Receivable Management Customer Relationship Management Back Office Services
Founded	2012[1]
Headquarters	United States
Number of locations	Over 100 Globally
Revenue	Approximately 2 billion USD
Owner	One Equity Partners
Number of employees	~43,000 (2012)
Parent	Alorica
Website	www.egscorp.com

The parent company of Expert Global Solutions, after its acquisition by Alorica in June 2016^[2]

In 2016, the company was acquired by Alorica Inc, a California-based customer service company.^[7]

History

Previously known as NCO Group, the company was purchased by APAC Customer Services in April 2012 and rebranded as Expert Global Solutions.^[8][9] One Equity Partners acquired APAC Customer Services in July 2011.^[10]

A portfolio company of One Equity Partners, Expert Global Solutions was acquired by Alorica in 2016.^[11]