Freshservice

Freshservice is an IT and enterprise service management platform developed by Freshworks in 2014. It offers software and hardware asset management, incident management, and service request tracking services.^[1] It is cloud-based and follows the Information Technology Infrastructure Library (ITIL) practises for IT service delivery. It is available on web and mobile platforms.^[2] It's a subscription software and does not offer a free plan.^[3]

Freshservice
Developer	Freshworks
Initial release	2014; 11 years ago (2014)
Operating system	Web, Android, iOS
Platform	SaaS
Type	ITSM
License	Proprietary
Website	freshworks.com/freshservice/

In 2023, Freshservice earned nearly half of Freshworks's annual recurring revenue of $250 million.^[4] TechRadar and PCMag have included Freshservice among ITSM tools used by large organizations.^[3][5] As per SEC filings, the platform was being used by 8,900 clients in 2020.^[6]

See also

• ServiceNow
• HubSpot