ICT Group

For the Russian private equity firm, see ICT Group (Russia).

ICT Group, Inc. was a multinational call center and outsourcing company based in the Philadelphia suburb of Newtown.^[1]

ICT Group, Inc.

Company type	Public
Traded as	Nasdaq: ICTG
Industry	Business process outsourcing
Founded	1983; 42 years ago (1983)
Defunct	2010; 15 years ago (2010)
Headquarters	Newtown, Pennsylvania , United States
Number of locations	40 centers (2009)
Area served	Worldwide
Services	Call centers
Revenue	US$453,621,000 (2007)
Operating income	US$-$7,053,000 (2007)
Net income	US$-11,809,000 (2007)
Total assets	US$225,600,000 (2007)
Total equity	US$167,189,000
Number of employees	18,000 (2009)

During the Great Recession, ICT closed call centers in the United States and Canada; it also reduced staff numbers in the United Kingdom, Ireland and Australia, as part of a plan to move its operations to lower-wage countries.^[1][2]

On February 2, 2010, ICT was acquired by Sykes Enterprises, Inc., a Tampa-based company.^[2]