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Kenneth D. Tuchman
American entrepreneur & philanthropist (born 1959) From Wikipedia, the free encyclopedia
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Kenneth Darryl Tuchman (born October 23, 1959) is an American billionaire businessman.[1] He is the founder, CEO and chairman of the global outsourcing company TTEC, formerly known as TeleTech.[2]
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Biography
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Tuchman worked various jobs as a teenager: in a surf shop and renting lots for car sales which developed into a business where he would answer inquiries and then set up appointments.[3] In the 1980s, He worked for his father's home construction business in California, which is when he first started considering the idea of a business that would serve as a centralized base for potential customer inquiries. In 1982, he founded TeleTech (now TTEC) in an old nursery school near Los Angeles allowing businesses to outsource their customer service requirements.[4] His first big customer was Herbalife.[3] In 1984, after the conglomerate AT&T was broken up, TTEC was hired to monitor AT&T's transactions with customers who were switching carriers which led to business with two of the resulting phone companies, MCI, Inc. and United Telecom (subsequently Sprint Corporation), to sign up new customers.[3]
In 1986, he moved the company to Sherman Oaks, California. In 1992, it had $6 million in revenue which grew to $50 million in 1995[5] and he relocated the company to Denver, Colorado.[3] In 1995, Sam Zell purchased a 17% stake in the company[3] and in 1996, TeleTech completed its IPO.[6] In 1999, Tuchman left the company after a disagreement with the Board over strategy but returned in 2001. The company went through a severe restructuring with numerous layoffs and consolidation of call centers.[3]
On January 9, 2018, TeleTech officially changed its name to TTEC.[7] In 2025, TTEC had operations in 70 global locations. [8]
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Philanthropy
The Tuchmans via their foundation, the Tuchman Family Foundation, are donors to National Jewish Health,[9] where his wife Debra is on the board of directors.[10]
In 2020, during the COVID-19 pandemic, the foundation donated more than 50,000 meals to frontline healthcare workers across Colorado.[11]
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