Top Qs
Timeline
Chat
Perspective

Majorel

International service company From Wikipedia, the free encyclopedia

Majorel
Remove ads

Majorel is an international service company,[2] specialising in customer experience (CX) and business process outsourcing (BPO) services. It has more than 82,000 team members[citation needed] and operates in 45 countries on five continents. It was formed in 2019 through the merger of the customer relationship management businesses of Bertelsmann and the Saham Group [fr].[3][4]

Quick Facts Company type, Traded as ...
Remove ads

History

In September 2018, Bertelsmann and Saham announced plans to merge their global customer services businesses.[5][6] The two companies had already worked together successfully in this area. Following approval by the relevant antitrust authorities, the transaction was completed at the beginning of 2019.[7] The result was a company "with enormous clout",[8] becoming the market leader in Europe, the Middle East and Africa, and a strong presence in America and Asia.[9] The Majorel brand was introduced in February 2019.[10][11] Since then, the company focused on global expansion.[12][13]

Majorel has been acquired by Teleperformance SE.[14] The combined business strengthens service delivery in the Americas and Europe while increasing presence in Asia-Pacific and Africa.[15]

Remove ads

Structure

The headquarters of Majorel are located in Luxembourg City.[16] The company operates as a Société Anonyme (SA).[17] On 24 September 2021, the company’s shares were listed on Euronext Amsterdam (Ticker Symbol: MAJ).[18] Thomas Mackenbrock (Chief Executive Officer) leads the management team.[11]

Services

Majorel is a business-to-business provider whose services span the entire customer lifecycle, including front and back office processes.[19]

Notes and references

Loading related searches...

Wikiwand - on

Seamless Wikipedia browsing. On steroids.

Remove ads