PC Express

PC Express is a grocery click and collect & delivery service owned by Canadian retail conglomerate Loblaw Companies. The service began in October 2014 and the company now has over 700 pickup locations and delivers to ~70% of Canadian households.^[1][2] These locations include curbside pickup, self-serve kiosks, refrigerated vans, and Shoppers Drug Mart locations in urban areas.^[3] The Loblaw Companies banners participating in PC Express are Dominion, Fortinos, Loblaws, Maxi, No Frills, Provigo, Real Atlantic Superstore, Real Canadian Superstore, Valu-mart, Your Independent Grocer and Zehrs Markets. A service fee of $3 to $5 is added to each order, unless a customer has a PC Express Pass subscription.^[4] Delivery is provided by Instacart contractors. A rapid delivery option with marked up item costs is also available, which uses DoorDash Dashers to pick and deliver each order.

PC Express

Predecessor	Loblaws Click & Collect
Founded	October 24, 2014; 10 years ago (2014-10-24)
Number of locations	737 (2024)
Parent	Loblaw Companies
Website	pcexpress.ca iOS app

History

Click and Collect at Loblaws stores began in fall 2014 with a product selection of around 20 thousand items, and had expanded to 60 active locations by June 2016.^[5] The first location had a drive-through; however, subsequent locations have used dedicated parking spots instead.^[6] By November 2015, the program had expanded to include Real Canadian Superstore locations in British Columbia.^[7] In December 2017, Loblaw Companies began offering click and collect in Atlantic Canada, starting with Halifax.^[8] By the start of 2018, about 300 stores were on the PC Express network, with plans to significantly expand the program to over 700 locations by year end.^[9] In February 2018, Loblaw Companies signed a partnership with Metrolinx to begin offering grocery pick-up at some GO Transit stations in the greater Toronto area.^[10] In November 2018, Loblaws began testing a self-checkout like feature in the PC Express mobile app at five of its Ontario stores, allowing customers to scan items as they shop and pay at the checkout.^[11]

In 2020, Loblaw initiated a pilot program with Gatik, an American autonomous vehicle company to trial driverless trucks for online order deliveries. In 2022, some driverless trucks were launched for select orders, with a safety driver in the passenger seat.^[12]

See also

• joefresh.com, the e-commerce site of Loblaw Companies' fast fashion banner
• shop.shoppersdrugmart.ca, the e-commerce site for Shoppers Drug Mart products