Placetel

Placetel is a German provider of cloud communication technologies based in Cologne.

Gamma Placetel GmbH

Company type	GmbH
Founded	2007; 18 years ago (2007)
Headquarters	Cologne, Germany
Key people	Peter Kurt Nowack Gerben Wijbenga[1]
Services	Cloud communications
Website	placetel.de

Products and services

Placetel provides cloud-based telephone and communication technologies and systems, particularly cloud telephony, unified communications, and online collaboration tools for corporate use.^[2] The company primarily offers its own Webex-based UCaaS product,^[3][4] which include a comprehensive collaboration suite that integrates various team communication technologies into one application.^[5] Its VoIP-based phone system includes over 150 business functions,^[6] such as video conferencing, chat,^[7] and integrations with CRM, ERP & collaboration systems,^[8][9][10] like Salesforce and HubSpot,^[11] as well as Zendesk and Microsoft Teams.^[6]

Placetel's cloud-based telephony system serves as an alternative to traditional telephone systems in offices and companies, enabling employees to make simultaneous calls from different locations and across multiple devices.^[12][5] The company also provides telephone numbers, including the option to add international numbers from 40 different countries.^[2]

In addition to communication technologies, Placetel provides hardware such as desk phones, cameras, headsets, and Wi-Fi access points.^[6] These are also offered as rentals, including support services and replacement options.^[13][14]

Access and availability

Placetel's services are available throughout Germany for small and large companies.^[2] As a cloud-based system, it does not require physical installation on-site, allowing companies to set up and manage their communication systems remotely.^[12] Users can book integrations with various business software applications via a central app store.^[6] Independent software vendors can also offer their own apps in the app store.^[11]

The Placetel systems are distributed digitally and via local partners.^[15]

History

Placetel was founded in 2007 and launched its cloud telephone system in 2008. In 2012, Placetel entered into a partnership with Vodafone and set up a mobile extension for its system.^[16] In 2013, BroadSoft acquired Placetel,^[17] which later became part of Cisco after its acquisition in 2018.^[3]

The company's international expansion began in 2021, with operations extending to the United Kingdom and France.^[14]

In 2024, Gamma Communications, a British cloud communications provider, acquired Placetel from Cisco.^[3] The acquisition enabled Gamma to expand its presence in European markets.^[9]