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Quality control

Processes that maintain quality at a constant level From Wikipedia, the free encyclopedia

Quality control
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Quality control (QC) is a process by which entities review the quality of all factors involved in production. ISO 9000 defines quality control as "a part of quality management focused on fulfilling quality requirements".[1]

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Quality inspector in a Volkseigener Betrieb sewing machine parts factory in Dresden, East Germany, 1977

This approach places emphasis on three aspects (enshrined in standards such as ISO 9001):[2][3]

  1. Elements such as controls, job management, defined and well managed processes,[4][5] performance and integrity criteria, and identification of records
  2. Competence, such as knowledge, skills, experience, and qualifications
  3. Soft elements, such as personnel, integrity, confidence, organizational culture, motivation, team spirit, and quality relationships.

Inspection is a major component of quality control, where physical product is examined visually (or the end results of a service are analyzed). Product inspectors will be provided with lists and descriptions of unacceptable product defects such as cracks or surface blemishes for example.[3]

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History and introduction

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Early stone tools such as anvils had no holes and were not designed as interchangeable parts. Mass production established processes for the creation of parts and system with identical dimensions and design, but these processes are not uniform and hence some customers were unsatisfied with the result. Quality control separates the act of testing products to uncover defects from the decision to allow or deny product release, which may be determined by fiscal constraints.[6] For contract work, particularly work awarded by government agencies, quality control issues are among the top reasons for not renewing a contract.[7]

The simplest form of quality control was a sketch of the desired item. If the item did not match the sketch, the item was rejected, in a simple Go/no go procedure. However, manufacturers soon found it was difficult and costly to make parts be exactly like their depiction; hence around 1840 tolerance limits were introduced, wherein a design would function if its parts were measured to be within the limits. Quality was thus precisely defined using devices such as plug gauges and ring gauges. However, this did not address the problem of defective items; recycling or disposing of the waste adds to the cost of production, as does trying to reduce the defect rate. Various methods have been proposed to prioritize quality control issues and determine whether to leave them unaddressed or use quality assurance techniques to improve and stabilize production.[6]

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Notable approaches

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There is a tendency for individual consultants and organizations to name their own unique approaches to quality control—a few of these have ended up in widespread use:

More information Terminology, Approximate year of first use ...
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In project management

In project management, quality control requires the project manager and/or the project team to inspect the accomplished work to ensure its alignment with the project scope.[15] In practice, projects typically have a dedicated quality control team which focuses on this area.[16]

Metrology and quality control

Metrology, the science of measurement, plays a fundamental role in quality control across manufacturing industries. It ensures that tools, machines, and parts are precisely calibrated and measured throughout the production cycle. Without accurate metrology, quality control would lack the precision needed to detect and prevent defects.

In industrial contexts, quality control depends on accurate and consistent measurements to ensure that each product meets the intended specifications. A deviation in measurement can result in flawed products, increased waste, and reduced customer satisfaction. Metrology supports quality control by providing standardized methods and calibrated tools for inspection, calibration, and testing.

Both disciplines aim to guarantee the reliability and repeatability of production processes. Metrology achieves this through regular calibration routines, inspection protocols, and support for new product development. This shared focus on precision helps drive continuous improvement, ensuring that systems and outputs comply with rigorous quality standards.

[17]


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See also

References

Further reading

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