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Respond.io
From Wikipedia, the free encyclopedia
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Respond.io is a privately held software company providing an AI‑powered customer conversation management platform designed for omnichannel messaging and calls. It enables businesses to capture leads, automate chats, and drive sales across channels like WhatsApp, Instagram, Facebook Messenger, TikTok, email, webchat, and more. Its headquarters is in Kuala Lumpur, Malaysia.[1]
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History
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Respond.io was founded in 2017 in Hong Kong by Gerardo Salandra, Hassan Ahmed and Iaroslav Kudritskiy under the name Rocketbots, to manage customer communications across various messaging platforms.[2] They developed chatbots for enterprises and then moved on to build a SaaS platform that enabled businesses to connect messaging apps via APIs.
With a working prototype in 2018, the business raised seed funding led by angel investing group, Global Technology Alliance.[3]
In 2019, the company relocated its headquarters from Hong Kong to Kuala Lumpur, Malaysia, where it continues to operate today.[4]
In April 2020, Rocketbots formally rebranded as respond.io to reflect its expanded vision as a comprehensive customer conversation management solution.[4]
Respond.io secured USD 7 million in Series A funding on September 20, 2022. The round was led by the venture capital firm Headline Asia,[2] with participation from AltaIR Capital, Smart Partnership Capital, Sterling Oak Group and Calendula Ventures.[1]
In 2023, respond.io was designated a WhatsApp Business Solution Provider, granting it early access to advanced features via WhatsApp API and tighter alignment with Meta's ecosystem.[1]
In 2024, it became one of the first TikTok Marketing Partners to offer integration with TikTok Messaging Ads.[5]
By mid‑2025, respond.io had grown to support over 10,000 businesses across more than 80 countries and processed hundreds of millions of messages per month.[5]
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Awards and recognition
- Founder Gerardo Salandra included in Forbes 30 Under 30 Asia for contributing to AI-driven economic growth with the Rocketbots platform[6]
- Noted by Fortune as a startup that captured a large investment from VCs in 2022[7]
- SME 100 Fast Moving Companies Award 2023[8]
- Wins Malaysia's Leading AI-Driven Omnichannel Marketing Award at Malaysia Digital Expo (MDX) Awards Night 2023[9]
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