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List of Airport Service Quality Award winners
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This list of Airport Service Quality Award winners is a representation of the world's airports, which have been recognised by the Airports Council International (ACI) to be leading in customer satisfaction and have thus received an Airport Service Quality Award (ASQ). The ACI gives out the ASQ, based on passenger satisfaction ratings in the ASQ Survey, which is a global survey based on interviews with passengers on the day of travel. Only airports which have participated in all four quarters of the year and followed the sampling methodology of the ACI are eligible for an Award. Along with the World Airport Awards by Skytrax, this award is considered one of the most prestigious accolades in the industry.[1]

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Best Airports Worldwide
More information Year, 1st ...
Year | 1st | Country | 2nd | Country | 3rd | Country |
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2006[2] | Incheon International Airport | ![]() | Hong Kong International Airport | ![]() | Kuala Lumpur International Airport | ![]() |
2007[3] | Incheon International Airport | ![]() | Kuala Lumpur International Airport | ![]() | Singapore Changi Airport | ![]() |
2008[4] | Incheon International Airport | ![]() | Singapore Changi Airport | ![]() | Hong Kong International Airport | ![]() |
2009[5] | Incheon International Airport | ![]() | Singapore Changi Airport | ![]() | Hong Kong International Airport | ![]() |
2010[6] | Incheon International Airport | ![]() | Singapore Changi Airport | ![]() | Hong Kong International Airport | ![]() |
2011[7] | Incheon International Airport | ![]() | Singapore Changi Airport | ![]() | Beijing International Airport | ![]() |
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Best Airport by Region
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Africa
Over 20 million passengers
More information Year, 1st ...
Year | 1st | Country | 2nd | Country | 3rd | Country | 4th | Country | 5th | Country |
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2006a | Abu Dhabi International Airport | ![]() | Cape Town International Airport | ![]() | Hamad International Airport | ![]() | — | — | ||
2007 | O. R. Tambo International Airport | ![]() | Cape Town International Airport | ![]() | Durban International Airport | ![]() | — | — | ||
2008 | George Airport | ![]() | Port Elizabeth Airport | ![]() | Cape Town International Airport | ![]() | — | — | ||
2009 | George Airport | ![]() | O.R. Tambo International Airport | ![]() | Cairo International Airport | ![]() | — | — | ||
2010 | Cape Town International Airport | ![]() | Cairo International Airport | ![]() | O.R. Tambo International Airport | ![]() | — | — | ||
2011 | Cape Town International Airport | ![]() | Cairo International Airport | ![]() | Durban International Airport | ![]() | — | — | ||
2012 | Cape Town International Airport | ![]() | Durban International Airport | ![]() | Cairo International Airport | ![]() | Sir Seewoosagur Ramgoolam International Airport | ![]() | O.R. Tambo International Airport | ![]() |
2013 | Cape Town International Airport | ![]() | Durban International Airport | ![]() | Sir Seewoosagur Ramgoolam International Airport | ![]() | Cairo International Airport | ![]() | O.R. Tambo International Airport | ![]() |
2014 | Sir Seewoosagur Ramgoolam International Airport | ![]() |
Durban International Airport | ![]() |
Cape Town International Airport | ![]() |
O.R. Tambo International Airport | ![]() |
Jomo Kenyatta International Airport | ![]() |
2015 | Sir Seewoosagur Ramgoolam International Airport | ![]() |
Cape Town International Airport Durban International Airport |
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O.R. Tambo International Airport | ![]() |
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2016 | Sir Seewoosagur Ramgoolam International Airport | ![]() |
Durban International Airport | ![]() |
Cape Town International Airport | ![]() |
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2017[8] | Mohammed V International Airport | ![]() |
Sir Seewoosagur Ramgoolam International Airport | ![]() |
Durban International Airport | ![]() |
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Under 20 million passengers
Asia - Pacific
Over 20 million passengers
More information Year, 1st ...
Year | 1st | 2nd | 3rd | 4th | 5th |
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2006 | ![]() | ![]() | ![]() | — | — |
2007 | ![]() | ![]() | ![]() | — | — |
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2011 | ![]() | ![]() | ![]() | — | — |
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2014 | ![]() |
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2015 | ![]() ![]() |
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Under 20 million passengers
Europe
Over 20 million passengers
More information Year, 1st ...
Year | 1st | 2nd | 3rd | 4th | 5th |
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2006 | ![]() | ![]() | ![]() ![]() | — | — |
2007 | ![]() | ![]() | ![]() ![]() | — | — |
2008 | ![]() | ![]() | ![]() | — | — |
2009 | ![]() | ![]() | ![]() | — | — |
2010 | ![]() | ![]() | ![]() | — | — |
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Under 20 million passengers
Latin America & Caribbean
Over 20 million passengers
More information Year, 1st ...
Year | 1st | 2nd | 3rd | 4th | 5th |
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2007 | ![]() | ![]() | ![]() | — | — |
2008 | ![]() | ![]() | ![]() | — | — |
2009 | ![]() | ![]() | ![]() | — | — |
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Under 20 million passengers
Middle East
More information Year, 1st ...
Year | 1st | 2nd | 3rd | 4th | 5th |
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2006a | ![]() | ![]() | ![]() | — | — |
2007 | ![]() | ![]() | ![]() | — | — |
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^a In 2006, the category was called "Africa - Middle East".
North America
Over 20 million passengers
More information Year, 1st ...
Year | 1st | 2nd | 3rd | 4th | 5th |
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2006 | ![]() | ![]() | ![]() ![]() | — | — |
2007 | ![]() | ![]() | ![]() | — | — |
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Under 20 million passengers
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Best Airport by Size
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Over 40 million
More information Year, 1st ...
Year | 1st | 2nd | 3rd | 4th | 5th |
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2006 | ![]() | ![]() | ![]() | — | — |
2007 | ![]() | ![]() | ![]() | — | — |
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25-40 million
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Year | 1st | 2nd | 3rd | 4th | 5th |
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2006 | ![]() | ![]() | ![]() | — | — |
2007 | ![]() | ![]() | ![]() | — | — |
2008 | ![]() | ![]() | ![]() | — | — |
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15-25 million
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Year | 1st | 2nd | 3rd | 4th | 5th |
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2006 | ![]() | ![]() | ![]() | — | — |
2007 | ![]() | ![]() | ![]() | — | — |
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5-15 million
More information Year, 1st ...
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Fewer than 5 million
More information Year, 1st ...
Year | 1st | 2nd | 3rd | 4th | 5th |
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2006 | ![]() | ![]() | ![]() | — | — |
2007 | ![]() | ![]() | ![]() | — | — |
2008 | ![]() | ![]() | ![]() | — | — |
2009 | ![]() | ![]() | ![]() | — | — |
2010 | ![]() | ![]() | ![]() | — | — |
2011 | ![]() | ![]() | ![]() | — | — |
2012b | ![]() | ![]() | ![]() | ![]() | ![]() |
2013b | ![]() | ![]() | ![]() | ![]() | ![]() |
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^b Since 2012 the category is called "2-5 million".
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Best Airport by Size and Region
More information Year, Africa ...
Year | Africa | Europe | Latin America & Caribbean | North America | Asia Pacific | Middle East | ||||||||||||||
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Passengers on million per year | ||||||||||||||||||||
5–15 | 2–5 | 5–15 | 15–25 | 25-40 | 40< | 2–5 | 5–15 | 2–5 | 5–15 | 15–25 | 25-40 | 40< | 2–5 | 5–15 | 15–25 | 25-40 | 40< | 5–15 | ||
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Best Improvement
More information Year, Africa ...
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Best Domestic Airport
This award recognises airports, based on the results for overall satisfaction as rated solely by domestic passengers. The award has been replaced with the "Best Regional Airport" award in 2010.
More information Year, 1st ...
Year | 1st | 2nd | 3rd |
---|---|---|---|
2006 | ![]() | ![]() | ![]() |
2007 | ![]() | ![]() | ![]() |
2008 | ![]() | ![]() | ![]() |
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Best Regional Airport
This award, replacing the "Best Domestic Airport" in 2010, has been classified since 2012 as recognising only airports with 2 million passengers or less.
More information Year, Africa ...
Year | Africa | Europe | Latin America & Caribbean | North America | Asia Pacific |
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2010 | ![]() | ![]() | ![]() | ![]() | — |
2011 | ![]() | ![]() | ![]() | ![]() | — |
2012 | ![]() | ![]() | — | ![]() | — |
2013 | ![]() | ![]() | ![]() | ![]() | ![]() |
2014 | ![]() |
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2015 | ![]() |
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Airport People Awards
This award recognizes those airports which have been rated by passengers as having the most courteous and helpful airport, airline and security staff.
More information Year, Africa - Middle East ...
Year | Africa - Middle East | Americas | Asia Pacific | Europe |
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2006 | ![]() | ![]() | ![]() | ![]() |
2007 | — | ![]() | ![]() | ![]() |
2008 | — | ![]() | ![]() | ![]() |
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References
External links
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