Social business process management

Social BPM is a discipline which combines traditional Business Process Management techniques with Web 2.0 "social" tools and technologies, to facilitate business improvement efforts.^[1]

There is debate about whether Social BPM is a methodology, a set of technologies, or just a buzzword. Forrester Research's Clay Richardson defines Social BPM to include:

• A methodology
• Social Networking principles
• A combination of Web 2.0 and social tools with BPM to enable bi-directional collaboration

^[2]

See also

• Business Process Management
• Business Process Reengineering
• Process improvement